Appointment Information

Appointments and Scheduling

To ensure quality orthodontic care, it is imperative that both parents and patients understand how we schedule your appointments. We make it a top priority to value both you and your time. That’s why we make every effort to stay on or ahead of schedule. Inconveniencing your work schedule or interrupting your studies as infrequently as possible is very important to our entire office. Please understand that it is unavoidable that some daytime appointments will be necessary. We provide you with school/work excuses for scheduled orthodontic appointments.
We want you to know that our team will work hard to provide the finest orthodontic care in the most convenient scheduling system possible for you and your child.

New Patient Consultations and Discussions

These appointments can take up to an hour and occur in the mornings. This is so your orthodontist and treatment coordinator have plenty of time to perform a thorough assessment, take clinical records and discuss your personalised treatment plan.

Long Appointments – Banding and Bonding

These are more detailed and technique-sensitive appointments. Therefore, these appointments will be scheduled during our quieter morning and early afternoon hours.

Repairs for Braces

Repairs for loose bands or brackets, broken archwires or ties/broken appliances or retainers are best arranged between 9 am and 3 pm since these are longer visits. 

Appointments before or after these time are generally booked between our pre-scheduled appointments. As they are ‘squeezed in’, there is a high chance you may need to wait a few minutes until we have a clinician available to see you.

Orthodontic Emergencies

Emergencies such as pain, swelling, or bleeding usually results from trauma to the face or mouth. These patients will be seen as soon as possible and appropriate care given or referred to another specialist or your dentist for treatment.